TapTaskee – Privacy Policy

TapTaskee (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you use the TapTaskee mobile application (“the App”), which connects customers with cleaning professionals (“Cleaners”) for Airbnb cleaning, move-in/move-out cleaning, deep cleaning, and other residential services.

By using the TapTaskee App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to ensure reliable cleaning services, secure payments, and a smooth experience for both customers and cleaners.

1.1 Personal Information

When you create an account or make a booking, we may collect:

• Full name

• Email address

• Phone number

• Service address (home, condo, Airbnb, apartment)

• Delivery instructions or cleaning notes

• Profile photo (optional)

1.2 Booking Information

To process and manage your service requests, we collect:

• Cleaning service type (Airbnb turnover, move-in/out, deep clean, etc.)

• Date and time of booking

• Cleaner assigned

• Special cleaning instructions

• Price, taxes, and payment status

• Photos uploaded by the customer (optional)

• Before/after photos uploaded by the cleaner

1.3 Payment Information

TapTaskee uses secure third-party payment processors (e.g., Stripe) to handle payments.

We may collect:

• Cardholder name

• Billing address

• Transaction details

We do NOT store full credit card numbers or bank details.

1.4 Cleaner Information (for Service Providers)

If you register as a Cleaner, we may collect:

• Identity verification documents

• Background check results (if applicable)

• Skills, service categories, and experience

• Bank/payout information

• Ratings and reviews from customers

• Work schedule and service area

1.5 Device & Technical Data

To improve app performance, we may collect:

• Device type and operating system

• IP address

• App activity logs

• Crash reports and diagnostics

• Location data (only with your permission)

2. How We Use Your Information

We use your information to provide a safe, efficient, and high-quality cleaning service experience.

We may use your data to:

• Create and manage your TapTaskee account

• Process and confirm bookings

• Match customers with nearby cleaners

• Send reminders, notifications, and updates

• Facilitate payments and payouts

• Improve app performance and reliability

• Provide customer support

• Prevent fraud, abuse, or unsafe behavior

• Comply with legal and regulatory requirements

We never sell your personal data.

3. How We Share Your Information

We only share your data when necessary for service delivery, safety, or compliance.

3.1 With Cleaners (Service Providers)

To complete your booking, we share with the assigned Cleaner:

• Your name

• Service address

• Phone number

• Cleaning instructions

• Booking details and schedule

Cleaners are required to keep your information confidential.

3.2 With Customers (If You Are a Cleaner)

When a customer books you, they may see:

• Your name

• Profile photo

• Skills and cleaning experience

• Ratings and reviews

• Arrival time estimate

3.3 With Third-Party Service Providers

We may share limited data with:

• Payment processors

• Customer support tools

• SMS/email notification systems

• Analytics and performance services

• Identity verification services (for cleaners)

These partners only receive the minimum data needed to perform their service.

3.4 Legal Compliance

We may disclose data if required to:

• Follow applicable laws or regulations

• Respond to legal requests from authorities

• Protect the rights, safety, and property of TapTaskee, users, or the public

4. Data Security

We protect your information using:

• SSL/HTTPS encryption

• Secure login and authentication

• Encrypted payment processing

• Restricted internal access to data

• Routine security audits

While we work hard to protect your information, no digital system can guarantee 100% security.

5. Data Retention

We retain your information only as long as necessary to:

• Provide TapTaskee services

• Maintain accurate booking and payment records

• Comply with tax and legal requirements

• Resolve any disputes

You may request account deletion at any time.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your account

• Withdraw consent for certain processing

• Request a copy of your data

• Control location services

• Opt out of marketing messages

For privacy-related requests, contact us at:

📧 book@taptaskee.app
(or your chosen email domain)

7. Location Services

TapTaskee may request permission to access your location to:

• Match you with nearby cleaners

• Calculate travel time and availability

• Improve booking accuracy

You may disable location access in your device settings at any time.

8. Cookies & Tracking Technologies

TapTaskee may use cookies or similar tools to:

• Save preferences

• Improve app performance

• Analyze usage trends

• Personalize your experience

You can manage cookie settings through your device or browser.

9. Children’s Privacy

TapTaskee is not intended for children under 13 years old.
We do not knowingly collect information from minors.
If a child is found to have created an account, we will delete the data promptly.

10. International Data Transfers

Your information may be stored or processed in countries where TapTaskee or its service providers operate.
We comply with applicable privacy laws such as:

• PIPEDA (Canada)

• GDPR (Europe)

• CCPA (California)

11. Changes to This Privacy Policy

We may update this Privacy Policy when necessary.
When changes occur:

• The “Last Updated” date will be revised

• You may receive an in-app notification

Continued use of TapTaskee means you accept the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 book@taptaskee.app
🌐 www.taptaskee.com